“Bulldog,” Not “Bitch.” Elizabeth Warren’s Master Class For Powerful Women

Relax, this isn’t a political post. Just a lesson from a political person about women’s exhibiting strength in a way that works.

I’ve heard a lot of women say that they can’t be strong at work without being branded as bitchy or aggressive. I get where they’re coming from. Organizations can be pretty punishing to women with a direct or forceful communication style. In addition, organizations often allow men to exhibit much more intensity than they would ever tolerate from women.

And yet… I have also observed powerful women leaders who do not get labeled, judged or ‘killed’ for their strength. What do they have in common, and what are they doing differently from the rest? They seem to be the leaders who have the best stylistic blend of grit and grace, wielding influence with neither apology nor intimidation. As a result, they’re able to exercise power in a way that commands respect and sways opinion.

One of the best examples of this kind of woman leader is Massachusetts Senator and Democratic candidate for President, Elizabeth Warren. I’m not addressing her political views or prospects here. But stylistically, she exhibits a remarkable balance of what I call “grit and grace.” That blend of styles allows her to advocate fiercely for the issues she cares about, without being dismissed as a bitch. Even as her campaign for President mounts in strength, she’s managed largely to elude that critique.

How does she DO that?  

A video clip of  an early Senate Banking Committee Hearing on Bank Money Laundering is Warren’s master class on power that blends grit and grace. Watch and learn.

Based just on this video clip, Senator Warren exemplifies several key principles that we can apply in our own contexts.

  1. She balances passion and reason. There’s no doubt that she cares about what she’s saying. Her voice is animated, her body is leaning in, and her questioning is pointed. Yet her content is factual and her arguments are well-reasoned.
  2. She doesn’t allow herself to be pushed over, but she never goes on the attack. She came to this hearing with one central question: “How big of a crime does a financial institution have to commit before it faces getting shut down or before someone actually goes to jail?” In response, the panelists weave, dodge, obfuscate and redirect. But she returns, over and over, to her central question. And she does so with grace-laced language: “I’m sorry, I don’t mean to interrupt you. But I’m not hearing your opinion on this.”
  3. She’s passionate but doesn’t get emotionally hooked. Two male panelists did something that a lot of women have experienced – the men assumed a paternalistic tone toward Warren, and tried to explain “the way it works.” It’s a classic move to imply a lack of competence and understanding on Warren’s part. Each time, she replied clearly but without defensiveness. She quickly dismissed the implied slight: “Sir, I understand the limits of your organization’s authority, and I have read your full testimony.” And then returned, with an even keel, to her inquiry. “But are you saying that you have no opinion on how much drug money a bank can launder before it should be shut down?”
  4. She’s fighting for something greater than her own interests. Whether or not you agree with Senator Warren’s positions, she seems like a values-based leader, not driven by ideology or personal interests. Part of why Warren’s grit works is that it seems to arise from authenticity rather than gamesmanship.
  5. She’s humble. In an interview just this week, she was asked why she continues to stay after rallies for hours to take selfies with every single person who wants one. Her reply was simple: “It’s true that I stayed for four hours after the rally in New York City. So did the last guy in line.”

What about you?

Can you recall a situation where you “brought the grit” but neglected the grace?

  • Which of the five principles above – 1) blending passion with reason, 2) staying rooted without going on the attack, 3) not getting emotionally hooked, 4) fighting for something greater than yourself, or 5) humility – did you not bring to bear in that interaction?
  • How did that feel inside? How were you received by others?
  • How might you have worked with any of the five principles to bring a more blended and effective form of power in that situation?

Conversely, recall an interaction when you felt that you expressed yourself in a way that was both grit-full and grace-full.

  • What was your impact there? How did it differ from your impact when you only brought grit forward?
  • What reminders, images or practices can help you balance grit and grace when you want to express yourself in a powerful way?

Are You Kindling Others’ Courage?

Happy National Encouragement Day! Yes, apparently that’s a thing, and it’s today, September 12th. The reason I know this is that Sammi Brown, my local representative to the WV House of Delegates, announced it on social media this morning. Delegate Brown is the very embodiment of encouragement, so she’s the perfect person to get me thinking about the importance it plays in leadership.

I think we’ve lost the power of ‘encouragement’ as a word and an act in organizational life. We tend to see it as a mere compliment or pep-talk. Actually, encouragement is badass. At its root is courage, and courage’s linguistic root is the word for heart. To encourage (en-courage) someone is to kindle her brave heart. If that’s not the definition of leadership, I don’t know what is. It’s one of those leadership acts that requires as much grit as it does grace, so in my view, it’s one of the higher-order leadership skills.

To encourage (en-courage) someone is to kindle her brave heart. If that’s not the definition of leadership, I don’t know what is.

Encouragement takes many forms.  One is a leader’s own example. Delegate Brown is my avatar for en-couragement. She’s a generous, compassionate public servant with a warrior’s spirit. She goes to the mat for teachers, workers, victims of sexual assault, people of color, government transparency and the environment – in a state where these causes are often all but lost. With a kind heart and a sharp mind, she fights hard in the hard fights. Although we’ve never met, Delegate Brown’s own courage en-courages me every day.  (http://sammibrown.org – site coming soon)

Another form of encouragement is to provide challenge that is rooted in hope. We all know leaders who challenge people, but in a demoralizing, tightening-of-the-screws way. They’re the ones who gloss over the positive feedback and zoom in on what could be better. They take success for granted and use it mainly as a reason to raise the bar again. Maybe you find that kind of leadership encouraging; I don’t. The most encouraging leaders I’ve had are those who have seen more in me than I saw in myself. They didn’t push me to make themselves look good. They envisioned my best, helped me see it, and supported me to bring my potential into potent reality. Delegate Brown did just that this morning, encouraging everyday people of principle to run for office, and offering her direct support of those who choose to do so.

A third form of leadership encouragement is a consistent commitment to others’ learning. One of the great wasted opportunities in organizational life is the feedback conversation. Those conversations tend to be either complimentary or so-called constructive. They may produce feelings (good or bad), but rarely lead to insight or learning. But learning is what en-courages. It motivates and equips us to do better. So what if your feedback conversations were…

  • grounded in a commitment to the person’s (vs. your own) success?
  • tied to his or her aspirations and potential?
  • specific and objective, whether you’re giving praise or critique?
  • collaborative (maybe you’ll learn something too!)?
  • clear about what comes next? Don’t assume they will magically intuit what to continue or change based on your feedback. Forge specific agreements.

In other words, what if you entered a feedback conversation in the role of a learning partner vs. a pleased or disappointed judge? Might that be more encouraging… for both of you?

Before we wrap up this exploration of encouraging leadership, let’s remember that encouragement goes both ways. In challenging, risky times, we need to encourage our leaders. Many of my executive clients feel frustrated, defeated, or overwhelmed. This is a hard time to lead, so maybe there’s a leader who needs your encouragement today, who needs you to lift them up or call them forward.

What about you? 

  • When you focus on the ‘courage’ part of encouragement, how does that shift your view of encouragement as a leadership act?
  • Where are you demonstrating the brave heart that will en-courage others?
  • Where or how might you kindle others’ courage by being more courageous yourself?
  • Who around you may not see the potential in themselves that you see in them? How might you show that potential to them in an encouraging, inspiring way?
  • By holding feedback as a learning conversation, what opens up for you? What might that open up for the receiver?
  • What action can you take today to encourage a leader in your world? Who needs to be called to something more? Who needs to be appreciated – not just in a vague, atta-girl way, but in a way that shows her that she’s making a real difference to you?

 

My Beef With Goldilocks

Recently, I was talking with a colleague about my work in coaching women to lead with grit and grace in tandem. The colleague replied, “Oh! I know exactly what you mean. I use the “Goldilocks” metaphor to describe that. You know: not too hard, not too soft. Just right.” To which I replied, “That’s exactly NOT what I mean.”

I’ve heard of the Goldilocks principle before, and it rankles me. I hate the idea that women leaders should strive for a tepid compromise between directness and sensitivity. That is too confining. It offers too little potential for impact. And it’s too wimpy an approach for the problems we face.

The most effective and impactful leaders I’ve worked with do not lead from the cautious, skinny middle. They fully inhabit the whole stylistic range. Rather than expressing a weak dilution of drive and compassion, they express both at full-throttle and in the same moment. They can kick butt with great kindness, and can lend you a hand without letting you off the hook. When leaders braid the robust strands of grit and grace within themselves, their outer impact is precise, skillful and potent.

People often ask me for examples of full-strength grit&grace leaders. I’ve profiled a few: first ladies Michelle Obama and Betty Ford; long-distance swimmer Diana Nyad; author, professor and TV host Melissa Harris-Perry; U.S. Senator Elizabeth Warren. Liberian peace activist Leymah Gbowee and Canadian Prime Minister Justin Trudeau are high on my list of profiles to write.

Make no mistake, Goldilocks. You can’t hold a candle to any of them.

What about you?

Perhaps you’re lucky enough to know one of those rare leaders who has integrated a strong spine and open heart. It could be a man or woman, a public figure or private citizen.

  1. Who in your experience models that full-spectrum brand of influence?
  2. What does that leader inspire, ignite or accomplish that others don’t, can’t, or won’t?
  3. In what specific ways does her/his blend of grit and grace contribute to those kinds of results?
  4. What can you learn from his or her example that you could apply into your own way of influencing and leading others?

I’d love to hear about your role models for grit&grace leadership. So comment and let me know who they are and how they have affected you and the world around them.

Seriously, Secretary?

Last week, former Secretary of State Madeleine Albright revived her memorable quote, “There’s a special place in hell for women who don’t support each other.” She said it at a political rally in support of Hillary Clinton’s presidential bid.

At one level, I agree with Secretary Albright. There’s no excuse for women who sabotage each other in organizational or community life. I think that women should take an active role in each other’s success. But I bristle at the inference that women owe Clinton (or any female candidate) our vote simply because she’s a woman. Reducing our choice to a matter of gender loyalty devalues the electoral process, disrespects women voters,  and tokenizes women candidates.

As we continue to evolve our mindsets with regard to gender and leadership, we struggle with an ongoing question: How do we keep pushing to equalize access to the halls of influence without whittling our leaders – and our decisions about them – down to their DNA?

February 13th update. In a recent NY Times article, Albright subsequently apologized for her comments.  While she reiterated the importance of women actively supporting each other, she acknowledged that an election was not the right place for her battle cry. So, “Thank you, Secretary.”

 

Can You Lead Confidently When You Don’t Know It All?

“When do you feel confident as a leader?” This is a question I often ask my female coaching clients, because so many of them struggle with self-confidence. Almost without exception, their reply is, “I feel confident when I ‘know my stuff’ inside and out.” Knowledge is a definite inner authority-booster. But when it’s your primary source of trust in your leadership abilities, you’re in a precarious position, because it means that you’re only self-assured when a) all things are knowable and b) you have the time and ability to know them all.

Good luck with that.

What happens when you’re facing things you’ve never faced before, like a natural disaster or 9/11? Or when the market crashes and you have to get twice as much work out of half as many people? Or when a technological breakthrough in your industry renders your core product obsolete overnight? Do your people then have to wait for you to get up to speed again before they have the benefit of a confident leader?

In the face of unprecedented and unknowable challenges, a leader needs to ground her own authority in more than just knowledge. Here are three other places to look:

1. Principle
One place to find your leadership footing when the path is uncertain is in principles and values. You may not know exactly how to proceed, but you can probably identify what matters. There’s power, clarity and confidence in that. Here’s an example. During the 2013 shut-down of the US Federal Government, many companies that consult to the government were forced to lay off workers for days or even weeks. But the leaders of one consulting firm were uncomfortable making their employees bear the financial penalty for Congress’ failures. So they asked themselves this question: “What values do we want to guide our response to this situation?” Their answer: people are more important than profits. Having articulated that principle, the way became clear: they forewent their own bonuses and asked all employees to take a specific day as vacation, so that the company could shut down its facilities and save a day’s worth of energy costs. Not one employee lost even a day’s pay. Connecting to what mattered most allowed this company’s leaders to stand confidently for a position that was costly to them personally and controversial among their external stakeholders.

2. Presence
A client of mine (we’ll call her Deb) was recently leading a team that was on the brink of a disastrous work deliverable. Despite the team’s best efforts, they approached their deadline woefully unprepared, plagued by in-fighting, and scared to death of tanking an important presentation. Deb had to decide whether to back out of the presentation or go forward. Both options presented significant risk. So when she decided to go forward, she realized that she had to do it with full conviction. First, she gathered her own energy into a clear and focused commitment. Then, standing in her own resolve, she pulled the team together to acknowledge their hard work, assess both the failure and success scenarios, and reassure the team that she would have their backs, regardless of the outcome. The solid certainty of her own presence created a psychological sea-change in the group. Feeling their leader so strongly at their back emboldened them in the presentation. They aced it. And Deb learned an important lesson: that presence itself could have a huge impact on the performance of her team.

3. Personhood
When you’re out of your depth, it’s easy to imagine that somewhere out there, there’s some mythical “perfect” leader for this situation… and it isn’t you. But here’s the thing. The perfect leader isn’t here; you are. So show up. Lead with what you’ve got, whether that’s the ability to lend perspective, to keep calm, to energize, to empathize, to engender trust, to problem-solve, to facilitate, to leverage the right people, to protect and advocate. When you’re out of your knowledge depth, bring everything else you’ve got – because your folks need a leader and you’re the one who’s here. And you, in all your imperfection, may turn out to be exactly what the situation called for after all.

————————————-

Knowing your stuff is a great thing, and it certainly contributes to your credibility as a leader. But when you rest your confidence solely on what you know, then it’s contingent on conditions and you’re missing out on many other sources of authority and impact.

What about you?

  1. On what internal standards or criteria do you base your own confidence as a leader?
  2. What happens to your confidence as a leader when you can’t meet those standards?
  3. What price do you pay for that loss of confidence? What’s the cost to your team and your organization?
  4. How might you leverage principle, presence or personhood in a fuller way to support your confidence as a leader?
  5. What specific steps might you take to do that?

“Aggressive:” The ‘Scarlet A’ of the Workplace

Aggressive. Abrasive.  These “A” words have become the “scarlet letter” of organizational life, the mark of blame given to so many women who display grit in the workplace. Once that indictment attaches itself to a woman’s reputation, it sticks to her like a tattoo and is about as difficult to remove. It’s stopped many a career in its tracks and muffled many a female voice.

Aren’t we over this yet? Haven’t we outgrown our grit-intolerance in women? Apparently not. A recent study published in Fortune compared the language used in performance reviews of both male and female high performers in the tech industry. The study showed that women receive much more negative stylistic feedback than their male counterparts. This is no surprise… except in the extent to which it is still true. Here was the researcher’s bottom line:

“In all, I collected 248 reviews from 180 people, 105 men and 75 women…  Negative personality criticism — watch your tone! step back! stop being so judgmental! — shows up twice in the 83 critical reviews received by men. It shows up in 71 of the 94 critical reviews received by women.”

Let’s put that into percentages: Negative feedback about personal style showed up in only 2.4% of the performance criticisms given to men, whereas it showed up in 75.5% of the criticisms given to women. This challenges the argument that implicit bias is a figment of women’s imagination. And lest we make this into a blame-fest of men, women and men provided this skewed feedback in equal measure. Our gender biases are a collective affliction.

Organizations are still preoccupied (dare I say “obsessed?”) with how women do what they do. Not only must women get stuff done, but they must look, sound and feel “just right” to us (whatever that means) while they’re doing it. And if they color outside of those invisible stylistic lines, they could spend their careers trying to pry that Scarlet A off their chest. Truly – it’s a lot of damn work.

Navigating this stylistic scrutiny is at the heart of the coaching I do with women executives. In the course of hundreds of coaching conversations, I’ve noticed a few core patterns.

1.  Stylistic bell curve.  Countless are the times a woman client has said to me, “Of course I have room to improve. But I resent being mandated to work with a coach for speaking too directly, when my male colleagues are actually swearing, pounding their fists and yelling at people in meetings. But I’ll bet you’re not working with them.”

Gaussian (bell) graphAnd, for the most part, she’s right. Most organizations view men and women very differently when it comes to style. Imagine a “stylistic bell curve” that captures a spectrum of behavior from the most assertive (“grit”) to the most affiliative (“grace”). Women consistently report that they must operate within a very narrow swath of behavioral territory right in the middle. They feel forced to maintain an elusive, razor-thin stylistic balancing point. Confident, but not arrogant. Passionate, but not strident. Attractive, but not sexy. Collaborative, but not wimpy. And if they stray from that tiny terrain, the Scarlet A of “aggressive” or “abrasive” is likely to come down on their heads. It’s a bit like leading inside an invisible fence, where the territory is small and the electric wires keep getting moved around.

On the other hand, organizations tend to afford men much greater stylistic leeway. They generally call foul on a man unless his behavior is out to the extremes. They generally don’t brand him as “abrasive” or “aggressive.” And rarely do they interpret his grit perceived as a fixed personal shortcoming. I’m not saying it doesn’t happen. I’m just saying that, at least according to the Fortune study, it happens about 3000% less often to men than to women.

2.  Bait-and-switch. Early in their careers, women, especially are often rewarded for grit traits, such as ambition, drive, critical thinking and toughness. In order to be seen as credible professionals, and later as “leadership material,” women must often  demonstrate a considerable degree of grit. They must prove that they can “hack it;” “keep up with the guys;” “show no weakness.” So women learn to hone and rely on toughness in order to succeed.

And then it happens. The Scarlet A arrives on their foreheads, and they never saw it coming. Often out of nowhere, women start receiving criticism for the very traits and behaviors for which they’d been praised in the past. My practice is full of women struggling to make sense of this wild shift in the winds of feedback and to navigate it before their career hits the rocks. To them, it feels like a real bait-and-switch of expectations, and seems to happen most predictably when women reach mid- to top-level leadership.

3.  Assertive vs. aggressive. I often hear women say, “There’s no winning. If you’re strong, you’re automatically considered aggressive.” I fully grant the heightened risk that women face of being negatively judged for their grit. At the same time, within these women’s own organizations, I see other powerful women who have NOT been branded with the Scarlet A. What’s going on there?

The powerful women executives I’ve seen who escape the Scarlet A are no pushovers. In fact, their styles may even be grit-centric. But unlike most of my clients, they also tend to have a good bit of grace online, which enables others to see them as assertive, rather than aggressive.  I’ve coached many women who were labeled as aggressive, and most of them shared a characteristic over-reliance on grit behavior, to the neglect of grace. Without the modulating effects of grace in a grit personality, the grit goes into a hyper concentrated form of itself, which I call “growl.” In each case, our coaching work focused on helping the grit-based women to reintegrate some needed aspects of grace. The result? Toughness with heart: an emergence out of growl territory into healthy, grace-infused grit style.

My observation is that when the Scarlet A befalls a leader of either gender, growl is usually present. This is not to minimize the fact that there’s still great gender disparity. Organizations will tolerate a whole lot more grit from men than they will from women. But whenever the term “aggressive” is levied, there is very often a valid invitation to cultivate a bit more grace.

4.  Burden and opportunity. The threat of the Scarlet A causes women to carry a heavy and unfair burden when it comes to style. Yet amid the burden, I do see opportunity. Just as pressure forms coal into diamonds, the stylistic pressure on women is creating a lot of transformative leaders whose example we all can follow. I see women leading the way into the kind of leadership that is needed in this world. They are the ones fighting for equality by holding both the lotus and the sword. They’re the ones calling bulls*%t while reaching across the aisle in cooperation.

And yet, is there any business or ethical sense in making women dance on the head of a stylistic pin at work? I hope that the Fortune study findings will wake all of us up to the fact that gender bias still exists and that we’re all participating in it. I hope organizations will hear this study as a call to take women out from under the stylistic microscope and hold themselves to a more equitable standard of feedback. I hope all leaders, whether male or female, will continue to challenge themselves not just to “tolerate” strong women, but also to embrace and invite the full spectrum of the power that women can bring.

 

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Do You Suffer From “Sorry-itis?”

Early one morning, Peg popped her head into her boss’ office and said, “Sorry, Bill. Do you have a minute?” In a late-morning project meeting, she said, “I’m sorry, but can I ask a question?” Riding the elevator to go out for lunch, Peg was jostled by another rider. “Sorry,” she said reflexively.  And on the last call of the day, something the other person said was garbled. To prompt the speaker to repeat himself, she said… you guessed it… “Sorry?”

Women rightly chafe against being treated as “less than” in the workplace. But we actually participate in that treatment through our own “sorry-itis” – a condition affecting mostly women, in which we apologize to others for absolutely nothing.

Like you, I respect leaders who admit to their mistakes and who own up to the consequences. But sorry-itis is a whole different thing.  In all four examples above, Peg committed no transgression. Essentially, she manufactured needless blame and stuck it to own forehead.  Though each of her “sorries” was no big deal, together, they formed a speech pattern that communicated that Peg is a walking mistake. Every unwarranted “sorry” taught others to devalue her.

When Peg became aware of the extent and impact of her sorry-itis, she wanted to heal it. But she was afraid that she might start sounding like a jerk. So what were her alternatives in the four situations?

  • Popping her head into Bill’s office, she could merely say, “Excuse me, Bill. We don’t have an appointment right now, but do you have a few minutes to go over X?” And if Bill says, no, she can counter with “No problem. What would be a better time?”
  • She had every right to ask a question in a meeting. A more self-respectful way to do it might have been “Before we move on, I’d like to get more clarification on Y.”
  • In the elevator… Just zip it, Peg. The jostler owes the apology here, not the jostle-ee.
  • If she didn’t understand or hear something, she could have simply said “Would you say that again?”

What about you?

For the next week, keep a running log of the situations where you said “I’m sorry.”

At the end of the week, review the log.  What percentage of the time were your “sorries” the warranted acknowledgment of harm or injury?  What percentage of your “sorries” were due to sorry-itis?

When your sorries were unwarranted, what message do you think they sent to others:
– about how you regard yourself?
– about how others should regard you?

If you had one of those situations to do over again, how could you communicate in a way that was both graceful and self-respectful?

‘Uninstalling’ Subtle Sexism

The public discourse surrounding New York Times’ editor Jill Abramson’s recent firing has been fascinating to watch. Though we still don’t know exactly what happened and why, one of the prevailing theories is that Abramson was fired partly because of her “brusque” manner and “pushy” approach to confronting top management about compensation.

Abramson’s firing has reignited the conversation about gender bias in the workplace. But I’ve been surprised to see how many articles assert that we have some sort of new problem in our organizations: articles entitled, “The new war on women” and “The new forms of subtle bias”. But I don’t think that Jill Abramson shows us a new problem – simply that the quest for equality needs to continue in ever more subtle and conscious ways.

The process of eliminating sexism (or any other “ism”) at work is kind of like the process of uninstalling a software program from your computer. Even though you’ve uninstalled the main program, countless bits of code remain in the computer’s memory. So it is with organizations. Even though most workplaces have eradicated overtly sexist policies, the organizations still carry an enormous amount of biased “code” in their corporate cultures, behavioral expectations and application of corporate policy. These remnants of bias are difficult to detect if you are a member of the dominant culture that wrote the code in the first place. But they are eminently palpable to those who were not yet at the table when the code was written.

Here are a couple of examples of how sexist organizational code may have played out for Abramson:

  • Jill Abramson had the reputation of being “brusque.” Would we be criticizing a man for this same behavior – especially in an industry (journalism) which rewards driven and competitive people? Assuming that Abramson’s predecessors also exhibited significant ‘grit,’ were they chastised for being pushy, or were they excused, praised or promoted for being bulldogs?
  • Allegedly, Abramson’s superior, Arthur Sulzberger, was offended that she brought a lawyer into the room when she raised a concern that her male predecessors had been paid more than she. Two questions here. First – would you be equally offended if a man brought a lawyer in? Second, if Abramson’s bringing a lawyer into the room was unusual, then Sulzberger might have asked himself why Abramson felt that she needed this kind of protection to raise a compensation issue with senior management.

This happens at the individual level as well. Many of the male executives that I work with are perplexed by women’s ongoing claims of bias. I can see why. Few, if any, of them have overtly sexist attitudes toward women. But just because they don’t have an explicit belief that women are ‘less than’ doesn’t mean that they don’t have plenty of subtle sexist code in their behavioral DNA.

One of the most direct ways to confront the subtler remnants of bias is to ask yourself this question: “Would I (we) speak/behave/react in this way if this were a man?” If the answer is ‘no,’ then it’s time to look for the remnants of sexist code. For example:

  • Would you normally comment on a male colleague’s appearance? Would you compliment him on the attractiveness of his suit or a recent haircut? No? Then don’t comment on a woman’s appearance either. Recognize women for their work, not their wardrobe. Whether it’s Hillary’s “cankles” or Sarah Palin’s “hotness,” just don’t.
  • If you’re making deals or wielding influence at a place or time that a woman doesn’t have immediate and easy access to, then you are operating on “old code.” Sure, it’s probably easy and natural to conduct business over a cigar and 18 holes. It takes discipline to conduct the “real business” at the table where everyone actually has a seat. Do that.
  • If you’re working in a team, don’t look to the woman to be the notetaker. It’s a subservient role that she’s used to and you’re used to seeing her in. So even if she’s got “the best handwriting,” even if she’s organized, even if she offers – go against the grain. Ask a man to scribe.

I don’t agree with those who believe that Abramson’s firing signals a ‘new’ war on women or a ‘new’ form of sexism. I think it simply points to the bias that still exists in a world where more explicit forms of sexism are fading away. But just because an organization has uninstalled its more explicit sexist programming, it doesn’t mean that the remaining bytes of sexism aren’t powerfully shaping women’s daily experience and running room at work. So if we want to make organizations more productive and vibrant, we need to actively look for those lingering bits of biased code and then take action to erase it from our personal and organizational hard drives.

Melissa Harris-Perry: The Power of Authentic Emotion

I often hear women say that they can’t show emotion at work or they’ll get ‘killed.’ Historically, it has been risky – even career-ending – for women leaders to show emotion, especially in male-dominated cultures. Somehow it makes them seem less credible, less tough, less … you name it. So for survival, women try to sanitize and excise their feelings at work, boiling themselves down to facts and charts. As adaptive as that may be, do we really want our leaders (male or female) to be devoid of expression, stripped of the kind of intelligence that resides only in the emotions? If you ask me, the ‘women can’t be emotional at work’ story has got to change.

This past weekend, Melissa Harris-Perry gave us a compelling picture of why that story needs to evolve and what’s possible when it does. She is the anchor of “Melissa Harris-Perry,” a highly-acclaimed news show on MSNBC. In her final show of 2013, her panelists did a light-hearted review of some of the year’s iconic photos, suggesting humorous captions for each. One was of Mitt Romney’s family, and the panel’s banter focused on Romney’s grandson, a lone African American face in an otherwise all-white family photo. The panelists did not intend the commentary to be critical or mean-spirited. But many viewers (including the Romneys) were hurt and angered by it.

Melissa Harris-Perry’s response? The most vulnerable and true-ringing apology by a public figure that I have ever seen. (http://www.msnbc.com/melissa-harris-perry/apology-melissa-harris-perry). Unlike so many high-profile amends-makers, she did not apologize for someone’s taking offense at her words (which is actually a subtle way to blame those offended for being too sensitive). Rather, she took direct responsibility: she acknowledged that the panel’s banter was offensive. She said that she had exercised poor judgment and had failed to live up to one of her own core values: to keep children safe from media fire.

Harris-Perry fought back tears as she spoke, belying her passion and pain. She looked and sounded heart-broken about the impact of those careless comments on the Romney family and on all mixed-race families. And that’s what I admired most: that she didn’t report her anguish; she revealed it. In her undefended sorrow, she did something magnificent: she led.

 

GM’s First Female CEO: Does This Matter?

Mary Barra is making history. She’s the new CEO of General Motors and the first woman to head up a large auto manufacturer. It’s big news for sure, but it’s got me wondering: is Barra’s gender of any real consequence?

Here are a few different perspectives on that question.

Parity. From the gender equality point of view, a woman at the highest level in such a male-dominated industry is a very important step. Good news on the equity front.

Profitability. A study of Fortune 500 firms has shown a strong correlation between the number of women in the executive suite and profitability. The 25 firms with the best record of promoting women to high positions were between 18 and 69% more profitable than companies with fewer women at the helm. This bodes well for GM and its shareholders.

Barra herself. GM is doing very well these days, so Ms. Barra is taking the reins of a healthy company. This is often not the case for women execs, who are frequently given top leadership positions of organizations that are hitting the skids (which can set them up for very public failure). But Barra’s being set up to succeed, bolstered by a tailwind of positive corporate momentum and unanimous Board backing.

GM’s culture. A change in gender does not guarantee a cultural sea-change for an organization. I know plenty of grit-based women who have a very traditional, command-and-control, style of leadership. But it sounds like Barra will bring exactly the kind of blended leadership that can transform an organization’s culture for the better. According to the Dallas News, “Friends and colleagues say Barra has an unusual mix of skills. She’s fiercely intelligent yet humble and approachable. She’s collaborative but is often the person who takes charge. And she’s not afraid to make changes.” To me, this is the most exciting part of this change: not that GM’s being led by a woman, but that it’s being led by someone who brings grit and grace in equal measure to the executive suite.

I’m eager to see how this story unfolds.